Shipping Policy

By placing an order with Trixture, you agree to the shipping terms below. This policy walks you through how we process, ship, and deliver your orders.

Shipping cost Free on every order
Order cut-off time 12:00 AM EST
Processing time 1–5 business days (Monday–Friday)
Transit time 1–5 business days (Monday–Friday)
Total estimated delivery 2–10 business days (Monday–Friday)
Delivery area United States only


Where We Ship

  • We currently ship only within the United States
  • Deliveries are handled through our trusted carriers, UPS and USPS

Order Processing

We begin working on your order the same day it's placed. Standard processing takes 1–5 business days (Monday–Friday, excluding public holidays).

Cutoff time: 12:00 AM EST. Orders placed after this time will start processing the following business day.

If we register a high order volume, shipments may be delayed by a few days — please build in extra transit time. In the event of a significant delay in dispatching your order, we'll reach out by email or phone.

Shipping Time

Once processed, your order typically arrives within 1–5 business days (Monday–Friday), depending on your location.

Total Delivery Estimate

From order placement to delivery, expect 2–10 business days total — this combines both processing and shipping time.

A Few Things That Can Affect Delivery

  • Holidays — courier schedules may be reduced around public holidays, with normal service resuming shortly after
  • Incorrect address details or carrier delays can also push delivery timelines back

Tracking Your Package

Once your order ships, you'll receive a shipping confirmation email with your tracking number(s). Tracking becomes active within 24 hours. You can also check your order status anytime on our Track My Order page.

Need to Update Your Address?

Our team starts processing orders within 1–5 business days of purchase, so time is limited. If you need to change your delivery address, email us right away at support@trixture.com with your name and order number.

Once an order has been processed or shipped, we can't guarantee an address change.

Cancelling an Order

Changed your mind? You have a 5-minute window after placing your order to cancel for a full refund. After that, your order moves into processing and can no longer be cancelled.

If Your Order Is Running Late

Sometimes delivery takes a bit longer than expected. If your package hasn't shown up within the estimated window, reach out to us and we'll help track it down.

Damaged or Lost Parcels

Trixture is responsible for products that are damaged or lost during transport. If your order arrives damaged, please contact us and we'll help sort it out — be sure to keep all packaging and the damaged item(s) on hand before filing a claim.

Get in Touch With Us

Email: support@trixture.com

Phone: +31 624224616

Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST

Typical response time is within 24 hours.

Our Business

GT Ecom B.V.
Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands

Chamber of Commerce number: 82232393
VAT number: NL862386780B01