Return and Refund Policy

When you place an order with Trixture, you're agreeing to the terms outlined below regarding returns and refunds.

These terms are applicable to orders placed by customers in the United States.

Returns at a Glance

Return window 30 days from delivery
Return shipping costs You do, unless we made a mistake or the item arrived damaged
Refund timeframe 5 business days once we receive and approve your return
Refund method Original payment method
Exchanges Yes, available on all orders
Storage fee None


Return Window

You have 30 days from your delivery date to start a return request. Requests submitted after this window has closed cannot be processed — no exceptions.

Return Conditions

For us to accept a return, your item needs to be:

  • Unused and in its original condition, including original packaging
  • Free from signs of use, damage, or missing parts (unless the problem originated on our end)

Items returned more than 30 days after delivery, or showing signs of use, are not eligible.

How to Submit a Return

  1. Reach out first — email us at support@trixture.com within 30 days of delivery, with your name, order number, and the reason for your return.
  2. Complete the paperwork — once approved, we'll send a return form for you to print, fill out, and include inside your package. We'll also send you the return address.
  3. Repack your item in its original packaging. Proper packaging for shipment is your responsibility.
  4. Ship the item – We require that you use a shipping service that includes tracking so we can monitor the status of the item. 

Note: returns sent without first contacting us will not be accepted.

Return Options

Returns must be sent by mail only. We don't accept drop-offs at physical locations, kiosks, or in-person handoffs of any kind.

Return Shipping Costs

  • We made an error (damaged/wrong item): Trixture covers the shipping cost and emails you a free downloadable, printable return label
  • You changed your mind or need an exchange: Return shipping is your responsibility
  • We do not charge a storage fee.

Damaged or Incorrect Orders

Inspect your order right when it arrives. If something's broken, defective, or not what you ordered, let us know as soon as possible so we can assess the problem and fix it quickly.

Requesting an Exchange

All orders are eligible for exchange and are subject to stock availability.

Email us at support@trixture.com to get the process started.

Refund Process

Once we've received and checked your returned item, we'll email you to let you know if the refund is approved.

If approved, here's what happens:

  • Funds go back to your original payment method automatically
  • Processing takes up to 5 business days on our end
  • Shipping costs are non-refundable
  • Your bank or card issuer may add additional time before it reflects in your account

If your refund hasn't shown up yet: first check your bank account again, then contact your credit card company, as it can take time to post officially. If you've done both and still haven't received it, contact us and we'll follow up — we aim to respond within 24 hours.

Get in Touch With Us

Email: support@trixture.com

Phone: +31 624224616

Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM EST

Typical response time is within 24 hours.

Our Business

GT Ecom B.V.
Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, the Netherlands

Chamber of Commerce number: 82232393
VAT number: NL862386780B01